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Frequently Asked Questions

All apartments are fully painted and inspected by our professional maintenance team and a deep clean is provided to our first-class cleaning and sanitation standards.

The Franklin has a professional maintenance team on site 7 days a week. Emergency maintenance services are available through our 24/7 Concierge desk after business hours.

You can submit a maintenance request directly with our 24/7 Resident Services team or online via our Resident Portal.

Once your work order is received, we will communicate best time to address and gain permission to enter if you are not home. We will communicate when the work is complete and follow up to ensure satisfaction.

We are happy to address when you are not home as long as we have your permission to enter.

We have a 24/7 Resident Services team who can support.

Yes, we encourage you personalizing your space. We do kindly ask that you receive management approval prior to painting or hanging larger artwork/electronics on your walls. Smaller nail holes are permitted without advance permission.

We have a 24/7, state-of-the-art fitness center, resident balcony overlooking Chestnut Street with lounge seating, a business lounge with flex workspace, computer stations, and conference rooms available for complimentary resident reservation, a 24/7 Resident Services Concierge, and locations of Di Bruno Bros., Body + Beauty Lab, Passero's Coffee Roasters, and High Street right on site.

Yes, we have 24/7, covered valet parking with direct building access available for an additional fee.

Each apartment is equipped with an oven, range, dishwasher, refrigerator and microwave.

Apartments come standard with stackable washers and dryers.

$400 pet fee and $40 per month pet rent

We are steps from Washington Square Park, offering plenty of green space for your furry friend.

Kindly contact our Resident Services team to reach a Leasing Specialist.

Yes, please inquire about leases that are less than 12 months.

Yes, please inquire about our fully furnished and serviced apartments for stays of 30 days and longer.

Upon receiving your package, The Franklin will scan and log it into our tracking system, and you will receive a notification that it has arrived. Packages are held in the resident package area to be picked up at your convenience. If you do not pick up your package on the day it arrives, our Resident Services team will hold your package for you.

Our fitness center is open 24/7.

Out fitness center has a variety of exercise equipment to meet your health and wellness needs. Equipment includes cardio, strength training, free weights and kettlebells, a turf zone with trx suspension training and yoga mats.

We kindly ask that residents maintain quiet hours from 10 pm- 6 am.

We do accept walk-ins, but encourage you to schedule a tour so we can personalize your experience.

approved credit $500 SD - pro rated rent/gas

You can pay via check in person with Resident Services or online via our Resident Portal with ACH or credit card.

We have an online Resident Portal.

Rent and gas are an additional $24.

Water, trash, sewer, and recycling are all included.

We set up your electric for you.

Yes, we have a Resident Referral program. Kindly contact Resident Services to learn more about the latest offering!

Guest must sign in with our 24/7 Concierge Desk and provide IDs.

There is a buyout fee 2x your rent should you break your lease early.

Center City, Washington Square, Old City, Society Hill, Chinatown

Philadelphia School District

The nearest dog park is less than a 15 minute walk.

We are walking distance to Philly's Fashion District, along with Target and Mom's Organic.

We have both Passero's Coffee Roasters and Di Bruno Bros. right in our lobby.

We are located on the corner of 9th and Chestnut Street.

Didn't find an answer?

Our team is always ready to answer your questions.